Terms and Conditions

Last Updated: October 24, 2024

These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or using GuestFavorites, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

1. Introduction

GuestFavorites is a platform designed to provide valuable data and insights to short-term rental investors, Airbnb hosts, and property managers. Our services include metrics such as average daily rates, occupancy rates, and other key performance indicators to assist users in making informed investment decisions and optimizing their rental strategies. We are committed to continuously upgrading GuestFavorites to enhance user experience and functionality.

2. User Accounts

• Registration: While users can access basic insights without registering, full access to our comprehensive data and insights requires creating an account and subscribing to our services.
• Authentication: We utilize Auth0 for secure authentication, which involves collecting personal information such as your email address, full name, and country of residence.
• Account Security: Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Users are prohibited from sharing their account with others.
• Age Restrictions: Our services are intended for users who are at least 18 years old or the age of majority in their jurisdiction. By creating an account, you represent and warrant that you meet this age requirement.

3. User Conduct

• Prohibited Activities: Users agree not to engage in any activities that are unlawful, harmful, or disruptive to our services. This includes, but is not limited to, reselling data, unauthorized commercial use, transmitting harmful code, or attempting to gain unauthorized access to our systems. Users are strictly prohibited from using any automated systems, including but not limited to robots, spiders, or offline readers, to access the website in a manner that sends more request messages to the GuestFavorites servers than a human can reasonably produce in the same period of time by using a conventional online web browser. Engaging in data scraping, data mining, data extraction, or any other similar activity is expressly forbidden without our prior written consent. Violations of this provision may result in the suspension or termination of your account and access to our services, as well as potential legal action.
• Compliance with Laws: Users must comply with all applicable local, state, national, and international laws and regulations while using our services.
• User Responsibility: You are responsible for your conduct and any data, text, information, or other materials that you submit, post, or display on or through our services.

4. Intellectual Property

• Ownership: All content, data, and materials available on GuestFavorites, including but not limited to metrics, insights, text, graphics, logos, and software, are the property of GuestFavorites or our licensors and are protected by copyright, trademark, and other intellectual property laws.
• Trademarks: GuestFavorites and its logo are trademarks of our company. Unauthorized use of these trademarks is strictly prohibited. You may not use any of our trademarks without our prior written consent.
• Usage Rights: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for personal investment and improvement purposes only. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without our express written permission.

5. Payments and Subscriptions

• Subscription Plans: We offer various subscription plans that provide different levels of access to our data and insights. Details of each plan, including pricing and features, are available on our website.
• Payment Processing: Payments for subscriptions are processed securely through Paddle. By subscribing, you authorize Paddle to charge your designated payment method for the applicable subscription fees.
• Billing and Renewal: Subscription fees are billed in advance on a recurring basis according to your subscription plan. Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.
• Cancellation and Refunds: You may cancel your subscription at any time through your account settings. No refunds will be issued for the current subscription period, but you will retain access to the services until the end of the paid period. In the event that GuestFavorites ceases operations, users will receive a refund for the unused portion of their subscription.
• Feature Changes: GuestFavorites features may change over time. In such cases, users will not be entitled to a refund.

6. Privacy and Data

• Data Collection: We collect personal information as described in our Privacy Policy. This includes information collected by Auth0 for authentication purposes and data collected through the use of cookies and similar technologies.
• Use of Data: We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations. For more details, please refer to our Privacy Policy.
• Third-Party Services: We use third-party services such as Google Analytics and Amplitude to analyze user behavior and improve our services. By using our services, you consent to the processing of data by these third parties in accordance with their respective privacy policies.
• Data Sharing: We do not sell or share your personal data with third parties, except as required by law or as necessary to provide our services.

7. Disclaimers and Liability

• Accuracy of Data: While we strive to provide accurate and up-to-date information, the data and insights provided by GuestFavorites are approximate and may differ from actual figures. Users should not rely solely on our data for making investment decisions and should conduct their own due diligence.
• Service Availability: We do not guarantee uninterrupted access to our services. We will try our best to keep the service up and running, but we cannot guarantee the availability of the service. In the event of natural disasters, change of ownership, dependency service outages, or other reasons that make us unable to keep the service running, you will not be refunded.
• Third-Party Services: Our services may include links to third-party websites or services. We are not responsible for the content, accuracy, or availability of these external sites or services. Your use of third-party services is at your own risk.
• Limitation of Liability: To the fullest extent permitted by law, GuestFavorites shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our services.
• No Warranty: GuestFavorites does not warrant that the services will meet your requirements or that the operation of the services will be uninterrupted or error-free. GuestFavorites does not give any warranty, guarantee, or other term as to the quality, fitness for purpose, or otherwise of the software.

8. Termination

• Account Termination: We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
• Effect of Termination: Upon termination of your account, your right to use our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. Governing Law

These Terms and any disputes related to these Terms or our services will be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

10. Modifications

We reserve the right to modify these Terms at any time. We will notify users of any changes via email or through our website. Your continued use of the services after any such changes constitutes your acceptance of the new Terms.

11. Communication and Support

• Product Updates: By using GuestFavorites, you agree to receive important product updates via the email linked to your payment account. You may opt out of these communications at any time.
• Customer Support: We offer customer support for subscribed users only. For assistance, please contact us through the support channels provided on our website.

12. Contact Information

If you have any questions, concerns, or legal inquiries regarding these Terms, please contact us at [email protected].